PITTSBURGH – Cooper's RV Center blames miscommunication as the reason it was named as a defendant in a lawsuit alleging breach
of contract, design defect and product liability.
The lawsuit, filed
by Ronald and Kari Golden last month, was filed in the U.S. District Court
for the Western District of Pennsylvania. The plaintiffs allege they were sold
a defective vehicle in 2015, and that attempts to have it repaired were
Keith Conard's Murraysville-based Cooper's RV is a co-defendant, along with Keystone RV Company.
when a customer can’t be taken care of by the factory, they’ll get an attorney
to draw up a letter,” Conard told the Pennsylvania
Record. “Since I’ve owned the company during the last 15 years, I’ve
received maybe one other letter like this.”
The plaintiffs hold the defendants, Cooper’s RV Center and
Keystone RV Center, responsible for failure to repair the vehicle's alleged
defects. The plaintiffs have requested a trial by jury and seek
judgment against the defendants for damages in an amount that exceeds $50,000,
plus court costs. They are represented by Adam J. Belletti of Pollock Morris,
LLC in Waynesburg.
“This is a case of miscommunication. I’ve been trying to
take care of these folks since day one. The main problem here is that they got
a defective product from the factory,” Conard said.
“I had no way of knowing
about it, and what Keystone did was take it out of our hands, because they had
some paint issues as well. I don’t have a paint booth, so then Keystone sent
their RV to Camping World in Harrisburg and they completely took it out of our
"When the Goldens received it from Camping World, per the Goldens, there
was a botched roof job. I offered to work with the Goldens to have it inspected
at my own facility, to see if we can all converse together to find a solution.”
Conard, who says he did not need to obtain an attorney
because Keystone RV Center has one and he is only “listed as the dealer” in the
complaint, also says he isn’t worried about a financial burden in a possible final
judgment as Cooper’s RV Center isn’t responsible for the manufacturing of the
“I always say take care of the customer, and take care of
them now. It doesn’t usually escalate to this kind of problem,” Conard said.
is also generally a pretty good company when it comes to taking care of their
customers as well. Regardless, these customers didn’t deserve this (a defective
vehicle), and we need to stand behind them.”
The judge in the case is Joy Flowers Conti of the
U.S. District Court for the Western District of Pennsylvania.
As for Cooper’s RV Center,
Conard remains confident that business won’t be affected by a negative outcome
in this case. “Our BBB rating is A+, and I’ve never had to appear in court like