Consumer claims TrueAccord Corp. provides unclear directions for debt disputes

By Bree Gonzales | Feb 15, 2019

PITTSBURGH — A consumer has filed a class action lawsuit against TrueAccord Corp., a collection agency, citing alleged violations of the Fair Debt Collection Practices Act.

Leanne Leslie filed a complaint, individually and on behalf of all those similarly situated, on Jan. 28 in the Allegheny County Court of Common Pleas against TrueAccord Corp., alleging the collection agency provided an instructional language that is confusing as to what the plaintiff should do to effectively dispute her debt.

According to the complaint, on Jan. 28, 2018, the defendant emailed Leslie a collection notice with links that said "click here for more information about your balance" and "dispute this debt." 

The "dispute" link indicated, in part, that the consumer has the right to dispute the validity of their debt by phone, the suit claims. 

Furthermore, the email allegedly did not properly inform that in order to effectively dispute the debt, such dispute must be in writing. The plaintiff holds TrueAccord Corp. responsible because the defendant allegedly confused the plaintiff as to whether she can call the defendant to dispute the debt.

The plaintiff seeks statutory damages to plaintiff and class members, attorneys' fees, reimbursements of all costs and expenses in connection with the prosecution of these claims, and such and other further relief the court may find just and proper. She is represented by Eugene Frank of Pittsburgh.

The Allegheny County Court of Common Pleas Case No. is GD-19-1350.

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Court of Common Pleas of Allegheny County Law Offices of Eugene D. Frank PC

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