Reed Smith has been selected as a CIO 100 Award winner for an innovative client staffing solution – an analytical method of managing and deploying lawyer resources effectively while ensuring client needs are met.
The firm's Smart Resourcing initiative uses industry-leading processes and artificial intelligence toolsets to provide unique decision support for staffing client engagements. The tool includes in-house developed technology for allocating and tracking work requests, identifying skills development areas, and calculating diversity, equity and inclusion metrics.
Smart Resourcing allows lawyers to check and see whether their skills are being underutilized, and it helps the firm field diverse lawyer teams that successfully resolve client legal issues. The firm is providing more insightful data about client, business and personnel situations, which in turn allows for better client, business and personnel outcomes.
Chief Information Officer Steven Agnoli commented: "Smart Resourcing essentially ensures the right resources are allocated to the right work, at the right time. This capability gives Reed Smith a heightened ability to utilize more insightful data about client, business and personnel situations, which allows for much better outcomes."
Aaron Pendlebury, global director of Smart Resourcing, added: "We are proud of IT's close interactions with practice and legal support groups and the collaborative nature of our work together on building an advanced technology and process solution."
Original source can be found here.