PITTSBURGH – According to two college students who faced threats to their safety through the social media app Snapchat, the popular tool was designed to protect perpetrators using it to harass innocent people.
Bailey Ziencik and Kelly Ziencik of Westmoreland County and Pascale Wasson of Wellesley, Mass. filed suit in the Allegheny County Court of Common Pleas on Dec. 4 versus Snap, Inc., of Santa Monica, Calif.
“On or about the late evening of Dec. 18, 2018, near midnight, plaintiff Bailey Ziencik, a consumer, was using the defendant product in a manner for which the defendant product was intended,” the suit says.
“Then, Ziencik received an attempt to communicate via the defendant product from the perpetrator of subsequent threats. The perpetrator tried to induce Ziencik into communication by falsely claiming that they were prior acquaintances. Plaintiff Bailey Ziencik did not initiate communication with the perpetrator.”
Initial messages soon turned violent and threatening to Bailey Ziencik’s physical person, claiming she would be attacked while going about her daily activities at the University of Pittsburgh, where she attended college.
“The multiple messages included claims by the perpetrator to be a junior at the University of Pittsburgh and also threated that the perpetrator ‘knows where she lives’, and ‘will slash her throat.”
Despite blocking the offending user, Ziencik continued to receive similar messages from other usernames, but were shown to be aliases of the same perpetrator as the initial threatening message.
“You think you can block me? I have 15 fake usernames to get to you,” the prospective assailant stated, per the suit.
The suit explains that similar behavior was encountered by co-plaintiff Pascale Wasson, a student at the University of Massachusetts, in Amherst, Mass, on Dec. 27, 2018
Despite requests on behalf of police and law enforcement authorities in Pittsburgh and Wellesley, Mass. for user account information tied to the perpetrator, the suit says that Snapchat initially failed to respond to these requests.
The response finally came a month later, on Jan. 29, 2019.
“On Jan. 29, 2019, the defendant product responded to the original search warrant, advising that the ‘legal process’ that was submitted would not prohibit them from notifying the owner (the perpetrator) of the aforementioned usernames. Furthermore, the defendant product advised that the information requested would be retained for 30 days, pending a response for further action or dismissal of the requested information,” the suit states.
“According to the defendant product’s normal operation and design, the defendant product continued protecting the perpetrator of a credible threat of violence and bodily injury or death, unreasonably and unconscionably, rather than aid and protect the victims.”
Snapchat finally responded to the request in the original search warrant nearly six weeks after it had been made, and only after a second search warrant was issued and the Federal Bureau of Investigation became involved.
“[The plaintiffs] were only made conclusively aware of the identity and the whereabouts of the perpetrator of the threats on Aug. 1, 2019 when the perpetrator was arrested by Federal Law Enforcement Agents in Texas, more than seven months after initially reporting the threats to the defendant Product and law enforcement,” the lawsuit states.
“On March 3, 2020, the perpetrator of these violent threats using the defendant product pleaded guilty to a federal felony, and was sentenced to a total term of four years of imprisonment in a federal penitentiary and three years of supervised release.”
The plaintiffs say their tortious injuries are the result of “the defendant product, defectively designed, that failed to warn of its inherent dangers, facilitated threats, ignored credible, substantiated reports of threats directed to violently harm plaintiff Bailey Ziencik and plaintiff Pascale Wasson, delayed law enforcement investigations and attempted to protect and shield the perpetrator of threats from law enforcement investigations.”
For counts of strict product liability (design defect, manufacturing defect and failure to warn) breach of implied warranty of merchantability, breach of express warranty, negligence, negligence (failure to warn), negligence per se, gross negligence, intentional infliction of emotional distress, negligent infliction of emotional distress, violation of the Pennsylvania Unfair Trade Practices and Consumer Protection Law, negligent misrepresentation, intentional and fraudulent misrepresentation, assault and unconscionability, the plaintiffs are seeking various reliefs:
• Damages in excess of $35,000, which is in excess of the arbitration jurisdiction of the Allegheny County Court of Common Pleas;
• Compensation for great suffering and inconvenience, for Bailey Ziencik’s and Pascale Wasson’s limitation and preclusion from performing normal activities, for great emotional distress, for plaintiffs’ loss of their general health, strength and vitality;
• Punitive and exemplary damages, attorney’s fees, costs of the litigation, any further relief found just and appropriate by the Court, plus a trial by jury.
The plaintiffs are represented by Lee W. Davis of the Law Offices of Lee W. Davis, in Pittsburgh.
The defendant has not yet secured legal counsel.
Allegheny County Court of Common Pleas case GD-20-012327
From the Pennsylvania Record: Reach Courts Reporter Nicholas Malfitano at nick.malfitano@therecordinc.com