CAMDEN, N.J. – Starbucks seeks summary judgment to dismiss a discrimination suit filed by a former regional director for the coffee company, saying it would have taken the same terminating actions against the plaintiff’s employment regardless of the suit’s events at issue.
Plaintiff Shannon Phillips of Woolwich Township, N.J. initially filed suit against Seattle-based Starbucks on Oct. 28, 2019 in the U.S. District Court for the District of New Jersey.
Phillips claimed the coffee giant discriminated against her and other Caucasian employees in the aftermath of the controversial arrests of two African-American men at a Philadelphia store location.
In April 2018, store customers Donte Robinson and Rashon Nelson were asked to leave a Starbucks coffee shop in Philadelphia after sitting at a table without ordering anything. The men, who did not leave because they were waiting for a business associate, were escorted out of the coffee shop in handcuffs after a store manager called police on them.
Robinson and Nelson later reached settlement agreements with both Starbucks and the City of Philadelphia. The terms included Starbucks undergoing company-wide racial sensitivity training.
Prior to her being let go, Phillips was charged with overseeing Starbucks stores in southern New Jersey, the Philadelphia area, Delaware and parts of Maryland. Two of her subordinates included district managers who oversaw stores in Philadelphia, one of whom included the district manager responsible for the store where Robinson and Nelson were arrested.
In the aftermath of the incident, Phillips claimed she worked to repair community relations after the arrests, but that “Starbucks took steps to punish white employees who weren’t involved in the incident.”
After Starbucks settled with Robinson and Nelson in early May 2018, Phillips alleged she was asked to put one of her district managers, a Caucasian male, on suspension for allegedly paying non-white employees less than their white counterparts.
Phillips’ lawsuit said that was “factually impossible” because district managers did not have the power to set salaried employee compensation, due to Starbucks’ own internal company policies and procedures.
Phillips’ lawsuit stated that the Caucasian male district manager in question had worked for Starbucks for 15 years, and that she had never observed any racially discriminatory comments or conduct from him.
In the lawsuit, Phillips said that same district manager was not responsible for the store where Robinson and Nelson were arrested and had no connection to that incident, but that an African-American district manager who did oversee that store was neither fired nor placed on suspension.
On May 8, 2018, Phillips said she was told she would be fired due to her “situation not being recoverable,” according to her lawsuit. She alleged she was replaced by “substantially less-qualified employees who had not complained of race discrimination.”
A spokesperson for Starbucks had initially denied the claims of Phillips’ lawsuit and said the company is prepared to defend against them in court.
“Starbucks exercised reasonable care to prevent and promptly correct any discriminatory or retaliatory behavior, if any such conduct occurred, and Ms. Phillips unreasonably failed to take advantage of any preventative or corrective opportunities provided by Starbucks or to avoid harm otherwise,” the company later added in a March 5 answer to the complaint.
According to the company, all actions the company took with respect to Ms. Phillips were for legitimate, non-discriminatory, non-retaliatory reasons and Starbucks would have taken the same actions regarding Ms. Phillips in the absence of any unlawful motivating factor, if such a factor existed.
After a designated placement transfer to a presiding judge from the U.S. District Court for the Eastern District of Pennsylvania in May, a second amended complaint was filed in Aug. 17, 2020 and that in turn was answered by Starbucks on Aug. 27, 2020.
UPDATE
Starbucks filed a motion for summary judgment on Nov. 11, which argued the Court should dismiss Phillips’ case for multiple reasons, chief among which was her failure to lead during a moment of decision.
The company said Phillips “appeared overwhelmed, ‘completely paralyzed,’ driven by ‘panic,’ and lacked awareness of how critical the situation was for Starbucks and its partners; did not attend scheduled meetings or showed up late; was physically and mentally absent from meetings; was sometimes unreachable by her team; appeared disengaged and stood in the corner at meetings where she was expected to lead or where Starbucks’ executive leadership was present; was unable to respond to questions and did not lead the discussion during partner roundtable sessions and lacked awareness with respect to pay disparities in her market.”
Additionally, the company pointed to the fact that Phillips’ successor was of the same racial background as her.
“Starbucks did not discriminate against Ms. Phillips because of her race nor did it retaliate against Ms. Phillips because she objected to Mr. Trinsey’s suspension. Starbucks had legitimate reasons to terminate Ms. Phillips – her complete failure to lead her team during a key moment in Starbucks history. Indeed, there is no evidence that creates an inference of discrimination. Ms. Hymes, on whom Ms. Phillips pegs the discriminatory animus, hired someone who is the same race as Ms. Phillips to replace her, and even recommended Ms. Phillips for the TLA position,” the motion stated.
“Moreover, Starbucks did not hire Ms. Phillips for the TLA position because it decided to abandon the position and not hire anyone for the position. Because Ms. Phillips cannot meet her burden to prove that Starbucks’ decisions related to her employment were a pretext for discrimination, Starbucks is entitled to summary judgment. Accordingly, Starbucks respectfully requests that the Court enter judgment in its favor and against Ms. Phillips and dismiss her case with prejudice.”
The plaintiff is seeking an unspecified amount of compensatory and punitive damages, in addition to legal fees and a declaration from the court that Starbucks violated her civil rights through unlawful employment discrimination.
The plaintiff is represented by Stephen G. Console and Katherine Charbonnier Oeltjen of Console Mattiaci Law in Moorestown, N.J.
The defendant is represented by Hannah Lindgren of Littler Mendelson, in Philadelphia.
U.S. District Court for the District of New Jersey case 1:19-cv-19432
From the Pennsylvania Record: Reach Courts Reporter Nicholas Malfitano at nick.malfitano@therecordinc.com